At BagClaimAssist.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website. By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect several types of information for various purposes to provide you with the best possible service:
Personal Information: When you use our services or contact us, we may collect personal details such as your name, email address, phone number, and flight information (including your flight number and airline details).
Payment Information: If you make a payment for our services, we collect payment details through secure payment gateways. This includes credit card information and billing address.
Usage Data: We may collect data on how you interact with our website, such as your IP address, browser type, and pages visited, in order to improve our website and services.
2. How We Use Your Information
We use the collected data for the following purposes:
To Provide Services: To help us manage your baggage claim process, track your luggage, and assist with the recovery of your lost baggage.
To Communicate: To contact you regarding your claim, send updates, or provide important information about your claim status.
To Improve Our Services: To enhance the functionality of our website, optimize your experience, and tailor our services to meet your needs.
To Process Payments: To complete the transactions for our services, we use your payment details to process payments securely.
To Send Marketing and Promotional Materials: With your consent, we may send you marketing emails regarding updates, new services, or promotions. You can opt out of these communications at any time.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:
Service Providers: We may share your personal data with third-party service providers who assist in delivering our services, such as payment processors, website hosting, and email marketing platforms. These third parties are contractually obligated to protect your information.
Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or government request.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Our website uses secure encryption (SSL) technology to protect sensitive data such as payment information. However, no method of data transmission over the internet is completely secure, and while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small files stored on your device that help us remember your preferences and analyze website traffic.
Cookies: These allow us to remember your preferences and settings, which makes your next visit to the site more efficient.
Web Analytics: We use third-party analytics tools to monitor and analyze how users interact with our website in order to improve the services we offer.
You can control or disable cookies through your browser settings. However, if you disable cookies, some features of our website may not work as intended.
6. Your Rights
You have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete data we hold about you.
Deletion: Request the deletion of your personal information, subject to certain legal restrictions.
Opt-out of Marketing: You can unsubscribe from marketing emails or notifications at any time by clicking the unsubscribe link in the email or contacting us directly.
To exercise these rights, please contact us at info@bagclaimassist.com.
7. Children’s Privacy
Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as soon as possible.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. When we make changes, we will post the updated Privacy Policy on this page with a revised date. We encourage you to review this page periodically to stay informed about how we are protecting your personal information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
BagClaimAssist.com 57 Ubi Avenue 1, 06-10 Ubi Center, Singapore, 408936 📧 info@bagclaimassist.com 📞 +65 93367143